COVID-19 Nonrefundable Onboard Credit – Frequently Asked Questions
Q:
I do not want such a large Onboard Credit. How can I change the amount I will receive?
A:
You can decrease the amount of Onboard Credit you receive ...
Q:
If I do not use all of my Onboard Credit during my cruise, can I use the remaining funds to pay for a future cruise?
A:
No. The Onboard Credit is nonrefundable and nontransferrab...Q:
I received a Future Cruise Credit for a sailing that was cancelled by Disney Cruise Line due to the COVID-19 operations suspension, and would like to sail on the Disney Wish Maiden Voyage. If I change
A:
No. Bookings on the Disney Wish Maiden Voyage cannot be co...Q:
I booked my cruise in a different currency than USD. How will the exchange rate for my Onboard Credit be determined?
A:
Your Onboard Credit will be applied in USD. The exchange r...Q:
If my Future Cruise Credit is applied to multiple future reservations, will my Onboard Credit be split between my reservations?
A:
No. Prior to the start of your earliest sailing where a Fu...Q:
How can I find out how much Onboard Credit I will be receiving prior to my sailing?
A:
You can call us at (866) 325-6685 or (407) 566-7797 to con...Q:
When will I receive an Onboard Credit?
A:
Prior to the start of your earliest sailing where a Future...Q:
I applied my Future Cruise Credit to my current reservation, but someone else on my reservation has an unused Future Cruise Credit. Will their full Future Cruise Credit amount be converted into an Onb
A:
If a Guest has an unused Future Cruise Credit and is booke...