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COVID-19 Nonrefundable Onboard Credit – Frequently Asked Questions

Q.

How can I find out how much Onboard Credit I will be receiving prior to my sailing?

A.

You can call us at (866) 325-6685 or (407) 566-7797 to confirm the amount of Future Cruise Credit remaining on your account. Guests younger than age 18 must have parent or guardian permission to call. If you do not use additional Future Cruise Credit funds by applying them to an existing reservation or by booking an additional future reservation, the amount of unused Future Cruise Credit remaining on your account will be applied as a nonrefundable Onboard Credit to your earliest sailing.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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