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COVID-19 Nonrefundable Onboard Credit – Frequently Asked Questions


I applied my Future Cruise Credit to my current reservation, but someone else on my reservation has an unused Future Cruise Credit. Will their full Future Cruise Credit amount be converted into an Onboard Credit?


If a Guest has an unused Future Cruise Credit and is booked on a future reservation with other Guests in their original sailing party who have applied their Future Cruise Credits to the reservation, the unused Future Cruise Credit will be applied as a nonrefundable Onboard Credit.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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