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COVID-19 Nonrefundable Onboard Credit – Frequently Asked Questions


I booked my cruise in a different currency than USD. How will the exchange rate for my Onboard Credit be determined?


Your Onboard Credit will be applied in USD. The exchange rate for your Onboard Credit will be based on the exchange rate of your reservation, determined by the date on which you booked your reservation.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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