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COVID-19 Nonrefundable Onboard Credit – Frequently Asked Questions

Q.

When will I receive an Onboard Credit?

A.

Prior to the start of your earliest sailing where a Future Cruise Credit has been applied, any unused Future Cruise Credit will be automatically converted into a nonrefundable Onboard Credit, which can be used to cover anything that is charged to your stateroom account, including Port Adventures, spa treatments, beverages and more. 

If you received a 25% Future Cruise Credit for having moved from a sailing that was later cancelled by Disney Cruise Line due to the COVID-19 operations suspension, you will receive the remaining balance of your Future Cruise Credit when you sail on your original reservation, regardless of whether you have applied any Future Cruise Credit funds toward an additional reservation.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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