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Castaway Club – Frequently Asked Questions


What are the exclusive onboard experiences offered to Gold and Platinum Castaway Club Members?


Guests who achieve Gold and Platinum Castaway Club Member status enjoy unique benefits like welcome back gifts and advance booking of Port Adventures and onboard experiences. During the first evening’s turndown service, Members receive details about Castaway Club benefits that will available during the cruise.

Please note that experiences may vary based on your ship’s itinerary and are subject to change without notice.

Learn more or sign in to your Castaway Club account.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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