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Castaway Club – Frequently Asked Questions


Why do I have to enter my Castaway Club ID after I've already signed in to the Disney Cruise Line website?


You’ll only need to enter your Castaway Club ID number one time to access the Castaway Club section of the Disney Cruise Line website. Adding your ID automatically updates your Disney account information.

The next time you return to the site, you’ll only need to sign in using your Disney account email and password to access your cruise information, Wish List and exclusive Castaway Club Member content.

Learn more or sign in to your Castaway Club account.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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