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Castaway Club – Frequently Asked Questions


The number of cruises I have completed is different than the number of cruises displayed online. How can I correct the discrepancy?


If you notice a difference in the number of completed cruises displayed with your Castaway Club Membership, email Disney Cruise Line or call (800) 449-3380 for assistance. Guests under age 18 must have parent or guardian permission to call.

About Eligible Sailings
Sailings purchased at select fare types (such as media, vendors and Cast Members traveling on business) are not considered eligible cruises for calculating Castaway Club Membership levels.

Learn more or sign in to your Castaway Club account.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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