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Castaway Club – Frequently Asked Questions


I will be sharing a stateroom with a Guest who has a different Castaway Club Membership level than I do. What Member benefits will apply to the stateroom?


The Castaway Club benefit level―Silver, Gold or Platinum―is determined by the Guest with the highest membership level in the stateroom. All Guests staying in the same stateroom will enjoy that member’s benefit level for the duration of the cruise.

Guests traveling with you, but staying in a different stateroom, will enjoy the benefit level of whichever member has the highest membership level in their stateroom.

Learn more or sign in to your Castaway Club account.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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