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Castaway Club – Frequently Asked Questions


Can I make plans based on my Castaway Club Membership for Guests traveling with me who are staying in a different stateroom?


Since Castaway Club levels are stateroom specific, you may only pre-book activities and dining for Guests staying in your stateroom. Guests staying in other staterooms will be able to pre-book based on the highest level Castaway Club member in their stateroom.

Standard booking and Castaway Club pre-booking windows open:

  • First-time Guest – 75 days prior to sail date
  • Silver Castaway – 90 days prior to sail date
  • Gold Castaway – 105 days prior to sail date
  • Platinum Castaway – 120 days prior to sail date

Learn more or sign in to your Castaway Club account.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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