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Castaway Club – Frequently Asked Questions


Is there a time limit for using my Castaway Club benefits?


After you achieve a particular Castaway Club Membership level―Silver, Gold or Platinum―there is no end date to your status, other than when you complete the sailings needed to be upgraded to the next Membership level.

We know our Guests appreciate the benefits associated with Castaway Club Membership, so we’ll periodically review the Castaway Club program to determine if any perks should be changed.

Learn more or sign in to your Castaway Club account.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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