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Castaway Club – Frequently Asked Questions


How do I become eligible for a Silver, Gold or Platinum Castaway Club Membership?


Castaway Club benefits begin after you complete at least one Disney Cruise Line sailing. The 3 membership levels are based upon the total number of completed eligible cruises:

  • Silver Castaway – 1 completed cruise
  • Gold Castaway – 5 completed cruises
  • Platinum Castaway – 10 completed cruises

Sign in any time to look up your membership level or review your past sailings.

About Eligible Sailings
Sailings purchased at select fare types (such as media, vendors and Cast Members traveling on business) are not considered eligible cruises for calculating Castaway Club Membership levels.

Learn more or sign in to your Castaway Club account.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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