What should I do if am unable to sign in to the Castaway Club Member section?
Castaway Club – Frequently Asked Questions
If you experience an issue signing in using your Castaway Club ID, try these steps:
- Sign in to your Disney account on the Disney Cruise Line website.
- Navigate to the Edit Profile page.
- Check that your last name is spelled exactly as it appears on the passport or proof of citizenship used for your prior Disney Cruise; make any needed corrections.
- Check that your birthdate is correct; if not, please contact the Disney Cruise Line Web Resolution Team.
For assistance with your account, call (800) 449-3380, Monday through Friday 8:00 AM to 10:00 PM EST or weekends 9:00 AM to 8:00 PM EST. Guests under age 18 must have parent or guardian permission to call.