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Castaway Club – Frequently Asked Questions

Q.

What should I do if am unable to sign in to the Castaway Club Member section?

A.

If you experience an issue signing in using your Castaway Club ID, try these steps:

 

For assistance with your account, call (800) 449-3380, Monday through Friday 8:00 AM to 10:00 PM EST or weekends 9:00 AM to 8:00 PM EST. Guests under age 18 must have parent or guardian permission to call.

Learn more or sign in to your Castaway Club account.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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