Castaway Club – Frequently Asked Questions
Q:
Can I make plans based on my Castaway Club Membership for Guests traveling with me who are staying in a different stateroom?
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Since Castaway Club levels are stateroom specific, you may...
Q:
Why do I have to enter my Castaway Club ID after I've already logged in to the Disney Cruise Line website?
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You’ll only need to enter your Castaway Club ID number one...Q:
What benefits are available for Pearl Castaway Club Members?
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Pearl Castaway Club Members receive early booking privileg...Q:
The number of cruises I have completed is different than the number of cruises displayed online. How can I correct the discrepancy?
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If you notice a difference in the number of completed crui...Q:
How do I become eligible for a Silver, Gold, Platinum or Pearl Castaway Club Membership?
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Castaway Club benefits begin once you complete at least on...Q:
What should I do if am unable to log in to the Castaway Club Member section?
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If you experience an issue logging in using your Castaway ...Q:
I will be sharing a stateroom with a Guest who has a different Castaway Club Membership level than I do. What Member benefits will apply to the stateroom?
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All Guests staying in the same stateroom will enjoy the be...Q:
What is the benefit of connecting MyDisney account?
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By connecting your MyDisney account, you’ll be able to acc...Q:
Do I need to connect my MyDisney account to be able to book activities or board the ship?
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No, but connecting your MyDisney account allows you to tak...Q:
What information can my Family & Friends see?
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Once an invitation to connect is accepted, that Guest will...Q:
What should I do if I cannot connect to MyDisney account or my stateroom Guests?
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If you are having trouble connecting your account or one o...Q:
What does it mean if I decide to manage all plans for a Guest?
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You will be able to view the managed Guest’s plans through...Q:
How can I connect my Castaway Club account to my MyDisney account?
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You can connect your Castaway Club account to your MyDisne...Q:
What benefit does my family receive after sailing 50 times?
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To commemorate sailing with Disney Cruise Line on 50 or mo...Q:
How do I become a Castaway Club Member?
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Guests who have completed one eligible Disney cruise autom...Q:
As a Platinum or Pearl Castaway Club Member, what is the Palo/Palo Steakhouse/Palo Trattoria benefit I am eligible to receive?
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Platinum and Pearl Castaway Club Members—as well as adult ...