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Guests with Disabilities

We understand that when planning a cruise, Guests who require special accommodations may have questions about our onboard services, the accessibility features of the ship’s staterooms and public areas, or other concerns.

Some of the services we offer include:

  •  Wheelchair-accessible staterooms
  •  Pool lifts
  •  Captioned television and movies
  •  Assistive listening systems
  •  Information in audio format

We also offer information to help Guests with Autism spectrum disorders. Request assistance with any disability concerns from Disney Cruise Line Special Services.

Frequently Asked Questions

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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