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Guests with Disabilities – Frequently Asked Questions


If I want to share a disability-related concern, does Disney Cruise Line have a Complaints Resolution Official I can contact?


Guests with a concern related to passenger disabilities may contact the Disney Cruise Line Complaints Resolution Official.

Pre-Cruise at:
Disney Cruise Line Special Services
Phone: 407-566-3602
Fax: 407-566-3760
TTY: 407-566-7455

Disney Cruise Line Special Services
P.O. Box 10210
Lake Buena Vista, FL 32830-0210

Guests under age 18 must have parent or guardian permission to call.

At the Disney Cruise Line Terminal:
Ask for the Supervisor at the check-in desk.

On Board:
Call or visit the Guest Services desk on board your ship.

Disney Cruise Line
Guest Communications
Post Office Box 10238
Lake Buena Vista, FL 32830

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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