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Guests with Disabilities – Frequently Asked Questions


What are the participation guidelines for children with disabilities at the onboard youth clubs?


Our secured Disney Oceaneer Lab and Disney Oceaneer Club are open only to children ages 3 through 12. There are separate age-specific onboard activities and venues for tweens (ages 11 to 14) and teens (ages 14 to 17). Open House hours are available so the entire family can join the fun and participate together.

Our programs are available to children who are fully toilet trained, able to individually participate within our counselor-to-child ratio groups, and interact socially and comfortably with peers of their own age and physical size.

Group babysitting is available for children 3 years old and under (for an additional fee); we do not provide babysitting in Guest staterooms.

Unfortunately, our youth activities and babysitting services are unable to accommodate children who require one-on-one care, which includes counselor-assisted medical attention. Additional participation guidelines and restrictions may apply and are established to provide a safe and secure youth entertainment environment.

Families are encouraged to contact Disney Cruise Line Special Services prior to arrival to discuss any questions or clarify these guidelines.

Disney Cruise Line Special Services
Phone: (407) 566-3602
Fax: (407) 566-3760
TTY: (407) 566-7455

Disney Cruise Line Special Services
P.O. Box 10210
Lake Buena Vista, FL 32830-0210

Guests under age 18 must have parent or guardian permission to call.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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