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Guests with Disabilities – Frequently Asked Questions

Q.

Can I rent a wheelchair to use on the ship during my cruise?

A.

Guests must either bring their own wheelchairs or mobility device or make arrangements with a third party for the rental, delivery and return of the device.

We have a limited supply of wheelchairs on board for assisting in embarkation and debarkation and for emergency use. However, we cannot provide Guests with a dedicated wheelchair for the entire cruise. Also note that Disney Cruise Line wheelchairs may not be brought ashore.

If you plan to travel with a wheelchair or mobility aid, please contact Disney Cruise Line Special Services in advance so we can assist you with any necessary arrangements.

Disney Cruise Line Special Services
Phone: (407) 566-3602
Fax: (407) 566-3760
TTY: (407) 566-7455
Email: SpecialServices@disneycruise.com

Disney Cruise Line Special Services
P.O. Box 10210
Lake Buena Vista, FL 32830-0210

Guests under age 18 must have parent or guardian permission to call.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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