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Guests with Disabilities – Frequently Asked Questions

Q.

Do any of the ship's pools have lifts for Guests with disabilities?

A.

Yes. Guest-operated pool lifts are available at certain locations for requested time periods within operating hours. The pool lift maximum weight limit is 300 pounds.

Guests are advised to contact Disney Cruise Line Special Services in advance of their cruise to discuss arrangements for the use of pool lifts.

Disney Cruise Line Special Services
Phone: (407) 566-3602
Fax: (407) 566-3760
TTY: (407) 566-7455
Email: SpecialServices@disneycruise.com

Disney Cruise Line Special Services
P.O. Box 10210
Lake Buena Vista, FL 32830-0210

Guests under age 18 must have parent or guardian permission to call.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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