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Guests with Disabilities – Frequently Asked Questions


What should I know about using a wheelchair or mobility device on board?


Most Guest areas on our ships, including the theaters, restaurants and shops are wheelchair accessible. There are also accessible public restrooms. There are a variety of wheelchair-accessible staterooms available with 32-inch-wide doors and many other accessibility features.

Please note the following regarding the use of wheelchairs and mobility devices on Disney Cruise Line:

  • You must provide your own wheelchair or other mobility aid or arrange for the rental, delivery and pickup of that device to and from the ship on your own.
  • We strongly recommend that you sail with someone who can physically assist you when necessary. Certain activities, like using a tender boat to visit a port of call or accessing a pool, require Guests to transfer out of their wheelchairs.
  • Due to safety regulations, wheelchairs, scooters, strollers and other personal belongings may not be stored in public passageways and must be stored inside staterooms or a designated public storage area.

If you plan to travel with a wheelchair or mobility aid, please contact Disney Cruise Line Special Services in advance so we can assist you with any necessary arrangements.

Disney Cruise Line Special Services
 Phone: (407) 566-3602
 Fax: (407) 566-3760
 TTY: (407) 566-7455

 Disney Cruise Line Special Services
 P.O. Box 10210
 Lake Buena Vista, FL 32830-0210

Guests under age 18 must have parent or guardian permission to call. 

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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