Request Special Services

Verify with your personal physician that you are well enough to travel on the itinerary you have chosen. You should also carry copies of your pertinent medical and emergency contact information with you. The ships' Health Centers are equipped to provide first-aid and basic emergency care. Please review your medical and travel insurance options, since many policies will not pay for services while traveling to other countries. You are responsible for making arrangements for delivery and retrieval of any medical devices / equipment. Please do not pack medical items in checked luggage.

Please note that complimentary wheelchairs are available only for emergency situations on board and for embarkation and disembarkation assistance to and from the ship's boarding area. Guests requiring the use of a wheelchair or other mobility aid during their cruise must provide their own device. Disney Cruise Line strongly advises Guests requiring the use of a wheelchair onboard the ship to travel with someone who is able to personally assist them both aboard ship and on shore. All mobility aids must be stored inside Guest staterooms or in a designated parking area when not in use. Standard stateroom doorways are 23" wide. Wheelchair accessible staterooms have 32" wide doorways.

Guests who are traveling with a trained service animal must obtain the required import permits per each country's regulations. Please be aware that this process may take weeks or months to complete. Additionally, some countries may not allow animals to enter. Permits for each port of call must be sent to Disney Cruise Line Special Services Department prior to sailing. Guests must bring the original documents with them and have these available at all times. Guests traveling with a service animal should contact Special Services as soon as possible to discuss required documentation, animal relief areas, and availability of Port Adventures.

Guests must make independent delivery arrangements for oxygen use onboard. Due to safety concerns and storage limitations, Disney Cruise Line does not allow carriage or use of liquid oxygen or large cylinder (greater than 680 liters or E / M-24 size) systems. Additionally, the types and quantities of oxygen cylinders allowed onboard may be limited. Only two (2) cylinders per stateroom may be personally hand carried aboard by Guests; all other quantities must be delivered. Oxygen concentrators are acceptable. Guests are responsible for notifying their air carrier of any oxygen requirements. Disney Cruise Line ground transportation can only allow Guests to carry one (1) oxygen cylinder for use while on board the transportation.

Services for Guests with hearing disabilities may include: captioned television and movies, assistive listening systems, room communication kits, stateroom TTYs and scheduled American Sign Language interpretation for USA based sailings. Additionally, pad and paper are available when needed to communicate directly with Crew Members.

Services for Guests with visual disabilities may include: an alternative format on select communications, audio described movies and Braille signage. The Disney Cruise Line Navigator App features the daily schedule and menus with audio and magnification functions. Additionally, Crew Members can assist with reading menus, price tags and other forms of Guest information.

Disney Cruise Line offers gluten free, vegetarian, no sugar added, dairy free and lighter note offerings on all of our table-service restaurant menus. These items will be noted on each restaurant menu to help you in your meal selections. Please note that Disney Cruise Line will use reasonable efforts to prevent introducing an allergen of concern into the food, by paying close attention during our sourcing, preparation and handling processes. However, it is ultimately up to the Guest to use discretion to make informed choices when ordering food items. Disney Cruise Line cannot guarantee that allergens have not been introduced during another stage of the food-chain process or - even inadvertently - during preparation. We do not have separate kitchens to prepare allergen-free items or separate dining areas for Guests with allergies or intolerances.

Lifestyle or cultural meal options, including Kosher and Halal, may be available upon advance request at no additional charge. These items will be noted on each restaurant menu to help you in your meal selections. Additionally, please be sure to notify the Disney Cruise Line Contact Center of the request. We strive to use reasonable efforts in our food sourcing, preparation and handling procedures to avoid the introduction of the named allergens into your menu choices. While we take steps to prevent cross-contact, we do not have separate allergy-friendly kitchens and are unable to guarantee that a menu item is completely free of allergens.

Our Youth Activity programs are available to children who are fully toilet trained, able to individually participate within our counselor-to-child ratio groups, and interact socially and comfortably with peers of their own age and physical size. We are unable to provide one-on-one counselor care, a counselor with specialty training, or counselor-assisted medical attention. Children who can self-address their personal medical needs will be able to store their medical supplies at the Youth Activities desk. Additional participation guidelines and restrictions may apply and are established to provide a safe and secure youth entertainment environment. Open House hours are also available so the entire family can join the fun and participate together.