Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Guests with Disabilities – Frequently Asked Questions


Am I allowed to bring my service animal on the cruise?


Yes. Trained service animals are welcome in most locations onboard Disney Cruise ships. All service animals must remain on a leash and under your control, or that of someone in your travel party, at all times. Further, you will be responsible for the care and feeding of your animal.

Service animals are not permitted in the pools or wet play areas onboard our ships and may not be left unattended inside a stateroom. Disney Cruise Line Crew Members are not permitted to take control of a service animal.

Due to the nature of some Port Adventures excursions, service animals may not be permitted.

Important note: You are responsible for obtaining the import permits from all countries that require those special documents and must have those original documents available at all times. Please be aware that obtaining those permits can take weeks or months, and some countries may not allow animals to enter at all.

Copies of completed permits for each port of call must be sent to Disney Cruise Line Special Services prior to the sail date.

We strongly encourage Guests traveling with a service animal to contact Disney Cruise Line Special Services as soon as possible to discuss required documentation, the set-up of a relief area and the availability of Port Adventures.

Disney Cruise Line Special Services

Phone: (407) 566-3602

Fax: (407) 566-3760

TTY: (407) 566-7455


Disney Cruise Line Special Services

P.O. Box 10210

Lake Buena Vista, FL 32830-0210

Guests under age 18 must have parent or guardian permission to call.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
Footer Links