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Guests with Disabilities – Frequently Asked Questions

Q.

What information is available to assist Guests with disabilities who are planning a Disney Cruise?

A.

Disney Cruise Line offers a variety of services and facilities for Guests with disabilities to help provide a magical vacation experience!

We invite you to select and download our Guide for Guests with Disabilities for your cruise ship to get an overview of the accessibility features of our ships as well as a range of special services we offer.

You are also welcome to contact Disney Cruise Line Special Services to discuss any special needs or concerns:

Disney Cruise Line Special Services Phone: (407) 566-3602
Fax: (407) 566-3760
TTY: (407) 566-7455
Email: SpecialServices@disneycruise.com

Disney Cruise Line Special Services
P.O. Box 10210
Lake Buena Vista, FL 32830-0210

Guests under age 18 must have parent or guardian permission to call.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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