Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Guests with Disabilities – Frequently Asked Questions

Q.

What services are available for Guests with a vision loss?

A.

Disney Cruise Line can provide a variety of services for Guests with a vision loss, including a larger-print format on select communications, information in audio format, audio-described movies and Braille signage.

Guests with a vision loss are requested to contact Disney Cruise Line Special Services as soon as possible or at least 60 days before the cruise, so we can assist you with any special arrangements.

Disney Cruise Line Special Services
Phone: (407) 566-3602
Fax: (407) 566-3760
TTY: (407) 566-7455
Email: SpecialServices@disneycruise.com

Disney Cruise Line Special Services
P.O. Box 10210
Lake Buena Vista, FL 32830-0210

Guests under age 18 must have parent or guardian permission to call.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
Footer Links