Guests with a concern related to passenger disabilities may contact the Disney Cruise Line Complaints Resolution Official.
Pre-Cruise at: Disney Cruise Line Special Services
US and Canada
Phone: (407) 566-3602
If you are traveling from a country outside the US and Canada, please visit our global phone number listing for contact details. Our reservations team can answer most questions or transfer you to our Special Services for assistance.
Email: SpecialServices@disneycruise.com
Disney Cruise Line Special Services P.O. Box 10210 Lake Buena Vista, FL 32830-0210
Guests under age 18 must have parent or guardian permission to call.
At the Disney Cruise Line Terminal: Ask for the Supervisor at the check-in desk.
On Board: Call or visit the Guest Services desk on board your ship.
Post-Cruise: Disney Cruise Line Guest Communications Post Office Box
10238 Lake Buena Vista, FL 32830
Guest.Communications@disneycruise.com