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Onboard Services – Frequently Asked Questions


Is there a Guest Services location on board where I can get assistance during my cruise?


The Crew Members at the Guest Services Desk on Deck 3, Midship, will be happy to assist you 24 hours a day. Feel free to stop by or call the Guest Services Desk from your stateroom.

For assistance with planning and booking excursions, please visit or call the Port Adventures Desk:
Disney Magic and Disney Wonder―Deck 3
Disney Dream and Disney Fantasy―Deck 5

Learn more about onboard services.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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