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Booking & Reservations – Frequently Asked Questions


How do I book Port Adventures, spa and salon services, babysitting and select Character Greetings like the Princess Gathering?


Once your cruise is paid in full, you can make reservations online within your advance booking window for Port Adventures, spa and salon services for adults 18 and older, group babysitting for children under 3 years of age, and select Character Greetings.

Your advance booking window is determined by your Castaway Club membership level, as follows:

First-Time Guests

75 days prior to sail date

Silver Castaway Club Member

90 days prior to sail date

Gold Castaway Club Member

105 days prior to sail date

Concierge Guests and Platinum Castaway Club Member

120 days prior to sail date

To book an activity online:

  • Sign in to My Reservations
  • Click on the “My Plans” tab
  • On your day-by-day itinerary plan, choose the day you’d like to reserve your activity; then click "Add Activities" and select from the options provided.
  • You’ll see a list of available choices. Select the ones you’d like to do that day. You can then review your selections and add them to the cart.
  • Follow these same steps to add other activities on other days.
  • If you want to change a reservation already in your cart, you can do so by following these steps to access your booked activity.

Onboard Reservations

Subject to availability, you can also make reservations on board your ship after 1:00 PM on the day of your departure for all these activities as well as salon services in the following locations.

Port Adventures and Select Character Greetings:

The Port Adventures desk located on Deck 5 on Disney Dream and Disney Fantasy and on Deck 3 on Disney Magic and Disney Wonder.

Group Babysitting:

Spa & Salon Services:

Reservation Cancellation Policies

For Port Adventures: reservations must be canceled at least 3 days prior to the cruise departure date. After that time all reservations are final and non-refundable.

For Spa & Salon facilities: appointments must be canceled 24 hours in advance to avoid a 50% cancellation charge.

For Babysitting: reservations must be canceled at least 4 hours in advance to avoid a 50% cancellation charge. Guests who fail to arrive for a reservation without canceling will be charged the full cost of the time reserved.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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