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Booking & Reservations – Frequently Asked Questions


How do I customize my Disney Cruise package?


You can customize your Disney cruise by signing in to My Reservations to: 

  • Request a change to your assigned dining seating (subject to availability)
  • Add ground and/or air transportation
  • Make special requests like:
    • reserving a highchair, bedrails or crib
    • informing us of any dietary restrictions
    • letting us know if you’ll be celebrating a special occasion during your cruise

Once your cruise is paid in full and you’re within your advance booking window, you can reserve onboard experiences such as

Your advance booking window is determined by your Castaway Club membership level, as follows:

First-Time Guests

75 days prior to sail date

Silver Castaway Club Members

90 days prior to sail date

Gold Castaway Club Members

105 days prior to sail date

Concierge Guests and Platinum
Castaway Club Members

120 days prior to sail date

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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