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Guests with Disabilities – Frequently Asked Questions


What services are available for Guests with a hearing loss?


Disney Cruise Line has a number of services to help Guests with hearing loss, including captioned television and movies, assistive listening systems, room communication kits, stateroom TTYs and shared American Sign Language (ASL) interpretation services for U.S.-based and select European cruises. For more information about ASL interpretation requests, please review our Services for Guests with Disabilities.

Guests with a hearing loss are requested to contact Disney Cruise Line Special Services as soon as possible or at least 60 days prior to U.S.-based sail dates, so we can assist you with any special arrangements. 

Disney Cruise Line Special Services 

Phone: (407) 566-3602
Fax: (407) 566-3760
TTY: (407) 566-7455

Disney Cruise Line Special Services
P.O. Box 10210 
Lake Buena Vista, FL 32830-0210

Guests under age 18 must have parent or guardian permission to call.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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