Help Center

You can customize your Disney cruise by signing in to My Reservations. This option allows you to:

• Change your assigned dining time or be added to the waitlist
• Book ground transportation to and from the port
• Pre-pay gratuities
• Add or remove Vacation Protection Plan (subject to reservation status)
• Make Special Requests like:
  • Request a specific table location for your dining party
  • Reserve amenities such as a highchair, bedrails or a crib
  • Inform us of any lifestyle/cultural dietary requests
  • Arrange to celebrate a special occasion during your cruise
• Request Special Services like:
  • Mobility services—such as assistance with embarking and debarking, or if you're traveling with a mobility aid
  • Traveling with a service animal
  • Bringing medical equipment such as oxygen and CPAP, or requesting a shower stool or raised commode
  • Hearing services—such as adding a communication kit or TTY phone in your stateroom, or securing an assistive listening device or ASL interpreter
  • Visual services—such as acquiring a large print menu or audio description device
  • Notating dietary allergies, including those which may be severe or life-threatening

Keep in mind, Guests who have booked their Disney Cruise Line vacation through a Travel Agency will need to contact their travel agent to make any modifications to their reservation.

Once your cruise is paid in full and you’re within your advance booking window, you can reserve an array of experiences, including:

• Port Adventures
• Onboard activities such as beverage tastings, Character experiences, photo packages and Bibbidi Bobbidi Boutique
• Adult-exclusive dining at Palo, Palo Steakhouse, Remy and Enchanté by Chef Arnaud Lallement
• Childcare at "it’s a small world" nursery
• Spa and Fitness

Your booking window is determined by your Castaway Club membership level, as follows:

First-Time Guests	75 days prior to sail date
Silver Castaway Club Members	90 days prior to sail date
Gold Castaway Club Members	105 days prior to sail date
Concierge Guests and Platinum Castaway Club Members	120 days prior to sail date

For additional assistance, in the US and Canada call (800) 951-3532 for assistance. If you are traveling from a country outside the US and Canada, please visit our global phone number listing for contact details.