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You’ve booked your cruise, so now what? Discover how you can streamline your pre-cruise planning starting day one.

 

  • Download the Disney Cruise Line Navigator app*—your #1 planning tool for an unforgettable cruise experience. Save time and plan ahead by downloading the Disney Cruise Line Navigator app, featuring easy-to-access information that conveniently lets you:
    • View your Disney Cruise Line account
    • Make payments toward your cruise—in any amount and as often as you like prior to the final due date
    • Submit Special Requests and Special Services
    • Connect family and friends so you can book activities together and be seated with each other at dinner
    • Explore your ship’s deck plans, including stateroom and venue locations
    • Browse a wide range of onboard activities, entertainment and live shows
    • See in real-time how many days, hours and minutes remain until you set sail
    • Arrange for ground transportation with our accessible bus transfers (additional costs apply)
    • Book and manage activities once you’re within your booking window
    • Take advantage of easy Online Check-In as early as 30 to 40 days before sailing, depending on your Castaway Club membership status
    • Receive updates about your booked experiences, plus latest offers and specials
    • Stay connected with your sailing party via Onboard Chat

    You can also access your account on the Disney Cruise Line website, under the “Already Booked” tab at the top of the home page.

  • Note the date your final payment is due. Keep in mind that your cruise must be fully paid off before you can book onboard activities and Port Adventures. You’ll need to directly make the final payment since it will not happen automatically on the due date.

  • Order Onboard Gifts ahead of your cruise. Order gifts delivered to your stateroom ahead of your arrival—or on special occasions. Selections include tasty treats, in-room décor, luxurious robes, cakes, premium wine, kid-pleasing adventure gear and more! Please note that orders must be placed no later than 3 days before your sailing date, while cakes require more lead time.

  • Receive gifts from family and friends! With a Sail Away Gift, you can send a link to family and friends who may want to purchase onboard credit for you. Onboard credit can be used for premium dining, spa treatments, Port Adventures, merchandise and more. Once aboard the ship, you can check your folio, which is your account summary, to see your onboard credit. To create a shareable link, simply sign in to My Reservations and select Sail Away Gift.

  • Schedule a complimentary Disney character call. Surprise your family or travel party with a pre-recorded call from a Disney character. It’s the fun way to get them excited about your upcoming cruise. Simply visit the Disney Cruise Line home page and navigate to “My Reservations” under the “Already Booked” tab. From there, select “Request Call” beside the “Free Character Call” header. Only available for US and Canada phone numbers. 

  • Make sure all your required travel documents are up to date. Whether it’s a valid passport, visa or government-issued identification, you’ll want to make sure you have all the necessary documentation for the ports of call on your itinerary. Learn more about itinerary-specific travel documents on our Passports, Visas & Citizenship Documentation page.

  • Note the date of your booking window to reserve onboard activities and Port Adventures. Keep in mind, final payment must be made before your booking window opens. First-time cruisers with Disney Cruise Line are eligible to book onboard activities and Port Adventures 75 days prior to sailing. Returning Disney Cruise Line Guests are encouraged to check their Disney Cruise Line Castaway Club status for their booking window dates.

  • Make your embarkation and debarkation day travel arrangements. As a convenience, Disney Cruise Line offers air and rental car programs and can arrange ground transportation for you. (Note: This service is not available in Singapore.) Purchasing ground transportation through Disney Cruise Line can help ensure you will arrive on time for your cruise and streamline pre- and post-sailing travel. To view specific options for your cruise and travel itinerary, visit the Ground Transportation Details page.

  • Familiarize yourself with Prohibited and Restricted Items. At Disney Cruise Line, the safety and comfort of our Guests and Crew are our top priorities. As such, certain items are prohibited on board our ships. We kindly ask that you take a few minutes to review the list of prohibited items before boarding.

  • Consider adding vacation protection (availability varies by country). Enjoy the peace of mind that comes with 24/7 global assistance should you experience the unexpected—including trip cancellation or delays; accidents, sickness or medical emergencies; evacuation or repatriation; and baggage loss or delays. With the Disney Cruise Line Vacation Protection Plan, Guests receive travel assistance, medical assistance and emergency services. Learn More

  • Stay tuned for email updates in your inbox. As your sail date approaches, we’ll be sharing essential information about your upcoming cruise. Keep an eye out for our messages and get ready for an unforgettable experience on the high seas.

  • Want to modify or upgrade your stateroom? Many of our staterooms are eligible to be modified, changed or upgraded, although certain requirements and restrictions may apply, and changes may affect your price. If your stateroom is eligible to be modified, changed, or upgraded, simply sign in to My Reservations and select “View Details” next to the cruise listing and make your adjustments. Please note, if your reservation includes more than one stateroom, you will need to view or edit each room individually.

  • Familiarize yourself with travel advisories. You are solely responsible for obtaining current travel advisories, warnings and requirements by contacting your travel advisor, applicable embassies and consulates. You are also strongly encouraged to review any government travel advisory, warning or recommendation relating to cruise travel.

    Links to Important Information
    By selecting the links below and/or navigating to their sites, you will be going to a third-party site subject to that third-party’s terms of use and privacy policy.

    Guests from the US should view CDC Travel Health Notices.

    Also, the US State Department strongly recommends that travelers from the US register with its Smart Traveler Enrollment Program (STEP) prior to departing on a trip outside of the United States. STEP offers a notification program that provides important information from the US Embassy in your destination and enables the US Embassy to get in contact with you in an emergency.

    US Travelers should also visit the US State Department’s International Travel page, where they can search for and review information regarding their respective destination country, including the “Safety and Security” and “Local Laws & Special Circumstances” sections.



*The Disney Cruise Line Navigator app is available for iPhone®, iPad® and smartphones for Android™. Message, data and roaming rates may apply. Availability subject to handset limitations and features may vary by handset or service provider. Coverage and app stores not available everywhere. Guests younger than 18 years of age must have parent or guardian permission to download and use.