Concierge Contact Information

Contact Disney Cruise Line - Concierge

The Concierge Services Team is available to help with your reservation and address any requests or questions you have before sailing. You can make requests for onboard activities or Port Adventures starting 130 days before departure.

The contact information below is only for Guests who have booked a concierge category and paid their stateroom deposit.

Guests younger than 18 years of age must have parent or guardian permission to call. International call rates apply. Cost may vary according to network. 

Guests Sailing from the Americas, Europe, Middle East or Africa

Contact Us

Email

You can send an email to:

DCL.Concierge.Services@contact.disneycruiseline.com

Phone

Call our dedicated concierge line. Regional phone numbers are listed below.

Hours: Eastern Time
Monday through Friday, 8:30 AM to 5:30 PM
Saturday, 9:00 AM to 5:30 PM
Sunday Closed

Regional Phone Numbers

Americas

  • Argentina: 0800-266-7803
  • Brazil: 0800-047-4718
  • Canada: 866-784-1654
  • Chile: 56-223-937-219
  • Colombia: 57-601-291-2899
  • México: 52-558-000-8911
  • Perú: 51-016-429-340
  • United States: 407-566-8119

Europe

  • United Kingdom: 0800-313-4168

All Other Countries: 407-566-8119

Guests Sailing from Asia, Australia or New Zealand

Contact Us

Email

You can send an email to:

DCL.Concierge.Services.APAC@contact.disneycruiseline.com

Phone

Call our dedicated concierge line. Regional phone numbers are listed below.

  • Disney Adventure

If you have booked a concierge category on the Disney Adventure, please contact the Singapore Concierge Team. 

Hours: Singapore Time
Monday through Friday, 8:00 AM to 10:00 PM
Saturday and Sunday, 9:00 AM to 8:00 PM

  • Australia and New Zealand Itineraries

If you have booked a concierge category on an Australia/New Zealand itinerary, please contact the Australia Concierge Team.

Hours: Australian Eastern Standard Time

Monday through Friday, 8:00 AM to 10:00 PM
Saturday and Sunday, 9:00 AM to 8:00 PM

Hours: New Zealand Standard Time
Monday through Friday, 10:00 AM to midnight
Saturday and Sunday, 11:00 AM to 10:00 PM

Regional Phone Numbers

Asia

  • India: 91 80357-35742
  • Indonesia: 62 (21) 5083-2823
  • Malaysia: 60 1300-1388-98
  • Philippines: 63 (2) 8876-1482
  • Singapore: 65 6228-3720
  • All Other Countries: 65 6228-3720

Australia and New Zealand

  • Australia: 618-7477-7965
  • New Zealand: 64 9-951-9677