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Website & Technical Help – Frequently Asked Questions


What’s the best way to view the video and photo content on this website?


Disney Cruise Line wants our Guests to have the best online experience possible. If you’re having trouble viewing any content, you may wish to upgrade your web browser or mobile device operating system.

Some sections may require your browser to have Adobe Flash. But please be aware that Apple iOS does not support Adobe Flash and that Adobe Systems has discontinued support for Adobe Flash on Google Android mobile devices. If you are using a mobile phone or tablet computer, you may not be able to access some of our current site content.

For your convenience, we’ve provided links to download the latest versions of popular internet browsers and plug-ins:

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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