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Preparing for Your Cruise – Frequently Asked Questions


My family and I are booked on 2 consecutive cruises. How do we go from one cruise to the other?


Guests sailing on back-to-back cruises will be provided with information about debarkation—and subsequent embarkation—on board the ship. Please visit the Guest Services Desk on Deck 3, Midship for specific instructions.

Keep in mind, you may be required to leave the ship during normal debarkation hours with your luggage in tow, and check in again at the terminal prior to the start of your second cruise.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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