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Preparing for Your Cruise – Frequently Asked Questions


On the day our cruise begins, when will we be able to board the ship?


For most sailings, the cruise terminal opens 11:00 AM. However, the exact time you’ll board the ship depends on several factors. During your designated Port Arrival Time, team members will complete your check-in and get you set for a carefree cruise.

If you arrive prior to your Port Arrival Time, we may request that you wait to enter the cruise terminal until your scheduled time.

In order to streamline the boarding process and select your Port Arrival Time, we recommended that you complete My Online Check-In ahead of time.

Please note: Plan your arrival to ensure you will be able to complete your registration and board the ship prior to the Guest Onboard Time listed on your confirmation. Guests arriving after that time may be refused boarding.

Review a list of what to pack for your cruise.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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