How do I report lost items?
Onboard Services – Frequently Asked Questions
Q.
A.
Once you’ve noticed that a personal item is missing, please contact us. We will make every effort to locate misplaced belongings and return them to you in a safe and efficient manner.
Before Your Cruise:
If you are staying at a Walt Disney World Resort hotel before your cruise departs, please visit the Bell Services desk in the main lobby or call from your hotel room phone. Guests staying at a non-Disney Resort hotel should contact the front desk for assistance.
On the Ship:
If you discover an item is missing during your cruise, please ask a Disney Cruise Line representative for help or visit the Guest Services Desk on Deck 3, Midship to retrieve found items—open 24 hours for your convenience.
After Your Cruise:
If you discover an item is missing after your cruise, access the Help Center assistance form, select “My Recent Cruise – Lost and Found” from the subject dropdown menu and submit the requested info—or call (407) 566-3734 as soon as possible. Guests under 18 years of age must have parent or guardian permission to call.
Please note the following “no-hold” items are non-retrievable and will either be destroyed or thrown away:
- Food or beverages
- Containers with food residue
- Soiled clothing
- Sanitation-specific, personal or toiletry items—including hairbrushes, mouth guards, retainers, toothbrushes, etc.
- Non-prescription medications
- Alcohol or tobacco products
- Any items that could pose a potential health or safety hazard
