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Onboard Services – Frequently Asked Questions


Can I use or purchase gift cards on the ship?


Disney Gift Cards can be used as a form of payment on your shipboard account; however, they must be purchased prior to sailing. Disney Gift Cards can be purchased at select locations at the Walt Disney World® Resort, Disneyland® Resort, Disney store locations in the United States and on

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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