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Guests with Disabilities – Frequently Asked Questions

Q.

Am I allowed to bring oxygen equipment onto the ship?

A.

Yes, you are permitted to bring oxygen tanks and equipment on board, but please be advised of the following guidelines:

  • You must bring your own oxygen tanks or make arrangements with a third party for the rental, delivery and return of any tanks and related medical equipment.
  • Due to safety and storage concerns, there are limitations on the types and quantities of tanks permitted onboard. Oxygen concentrators are acceptable; however, liquid oxygen and other large-tank systems are prohibited. We strongly encourage you to contact Disney Cruise Line Special Services as soon as possible to discuss your individual needs.
  • If you book air travel through Disney Cruise Line and require oxygen on your flights, please contact Disney Cruise Line Special Services as soon as possible. This will allow us to expedite the delivery of flight tickets and airline contact information so you can make arrangements for the use of oxygen during flights. Guests who book flights on their own are responsible for notifying their air carriers of any oxygen requirements.
  • Also, be aware that you are allowed only one oxygen tank onboard the ground transportation offered by Disney Cruise Line. Guests bringing more than one tank must make their own arrangements for transportation between the airport, the Resort and the cruise terminal.

Disney Cruise Line Special Services
Phone: (407) 566-3602
Fax: (407) 566-3760
TTY: (407) 566-7455
Email: SpecialServices@disneycruise.com

Disney Cruise Line Special Services
P.O. Box 10210
Lake Buena Vista, FL 32830-0210

Guests under age 18 must have parent or guardian permission to call.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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