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Guests with Disabilities – Frequently Asked Questions

Q.

Am I allowed to bring oxygen equipment onto the ship?

A.

Yes, you are permitted to bring oxygen cylinders and equipment on board, but please be advised of the following guidelines:

  • Guests must make independent delivery arrangements with a third party for the rental, delivery and return of any oxygen cylinders and related medical equipment. Only two (2) cylinders per stateroom may be personally hand carried aboard by Guests, all other quantities must be delivered. Stevedores at the port terminal are unable to coordinate the transfer of oxygen cylinders.
  • Due to safety concerns and storage limitations, Disney Cruise Line does not allow carriage or use of liquid oxygen or large cylinder (greater than 680 liters or E / M-24 size) systems. Additionally, the types and quantities of oxygen cylinders allowed onboard may be limited. We strongly encourage you to contact Disney Cruise Line Special Services as soon as possible to discuss your individual needs.
  • Guests are responsible for notifying their air carrier of any oxygen requirements. Guests who book their air travel through Disney Cruise Line and who will require oxygen on their flight should complete a Special Services Information Form as soon as possible. This information is necessary to expedite the delivery of airline tickets and airline contact information in order for the Guest to be able to make adequate arrangements with their air carrier for the use of oxygen in flight.
  • Also, be aware that you are allowed only one oxygen cylinder onboard the ground transportation offered by Disney Cruise Line. Guests bringing more than one cylinder must make their own arrangements for transportation between the airport, the Resort and the cruise terminal.
  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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