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Temporary Flexible Refund Policy – Frequently Asked Questions


What the Flexible Refund Policy?


Booked Guests with COVID-19-related health concerns (symptoms or exposure) can receive a full refund in their original form of payment without Disney-imposed cancellation fees or apply their cruise fare toward a future sail date within 14 days of sailing.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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