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Temporary Flexible Refund Policy – Frequently Asked Questions


What COVID-19-related health concerns qualify for a refund without Disney-imposed cancellation fees?


Qualifying scenarios include Guests who in the previous 14 days:

  • Have symptoms of COVID-19
  • Have a temperature of 100.4°F or greater
  • Have had known exposure to a person with COVID-19 within the previous 14 days
  • Have tested positive for COVID-19

Please note that travel insurance and cancellation fees imposed by third-party suppliers, including airlines, are not refundable.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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