If you experience an issue logging in using your Castaway Club ID, try these steps:
- Log in to your MyDisney account on the Disney Cruise Line website.
- Navigate to the Edit Profile page.
- Check that your last name is spelled exactly as it appears on the passport or proof of citizenship used for your prior Disney Cruise and make any needed corrections.
- Check that your birthdate is correct; if not, please contact the Disney Cruise Line Web Resolution Team.
For assistance with your account, call (800) 449-3380, Monday through Friday 8:00 AM to 10:00 PM ET or weekends 9:00 AM to 8:00 PM ET. Guests under age 18 must have parent or guardian permission to call.
Learn more or log in to the MyDisney account associated with your Castaway Club ID.