To return or exchange eligible DisneyBand+ merchandise purchased online via Disney Cruise Line, please call (800) 951-3532 or email shop@disneypark.com for assistance. Please have your email receipt and order number handy, as these will be required to process your return or exchange. All eligible returns must be postmarked by or before the date shown on the packing slip accompanying the order and within 30 days of the order date. No returns or exchanges will be accepted after that time. Refunds will be provided in the same form of payment that was used for the purchase. We reserve the right to deny or limit the amount of returns and exchanges without proof of purchase.
Only new and unopened items in original packaging with all tags attached can be returned or exchanged. Merchandise that has been used or worn cannot be returned or exchanged. For additional policies, please see below.
- Damaged or Defective Item: Items that are damaged or that do not have proof of purchase may be denied a refund or exchange.
- Personalized DisneyBand+: For eligible Disney Cruise Line Guests who elected to make a pre-arrival DisneyBand+ purchase, personalized DisneyBand+ orders cannot be returned, refunded or exchanged—even if your Disney Cruise reservation is cancelled. For orders that have not yet been personalized, cancellation of Disney Cruise Line reservations will result in cancellation of DisneyBand+ orders.
DisneyBand+ merchandise purchased online via Disney Cruise Line cannot be returned or exchanged onboard Disney Cruise Line ships, Disney store locations, or any other Disney owned and operated retail location.