Onboard Services – Frequently Asked Questions
Q:
Can I use my cell phone while out at sea?
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Disney Cruise Line offers Cellular at Sea—a convenient cru...
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Do I need to bring an electrical converter?
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Guests from the U.S. and Canada do not need to bring elect...Q:
Can I use or purchase gift cards on the ship?
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Disney Gift Cards can be used as a form of payment on your...Q:
Is there any expected amount for gratuities, and what’s the best way to pay them?
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It is customary to give gratuities in recognition of excep...Q:
Is there a Guest Services location on board where I can get assistance during my cruise?
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The Crew Members at the Guest Services Desk on Deck 3, Mid...Q:
Is there laundry service on board my ship?
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Yes, we’re here to help you keep your clothes clean and pr...Q:
How do I report lost items?
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Once you’ve noticed that a personal item is missing, pleas...Q:
My luggage is lost. What should I do?
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As soon as you notice your luggage or personal item is mis...Q:
Are there any meeting facilities I can reserve on the ship?
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Yes. Each ship in the Disney Cruise Line fleet offers meet...Q:
Can I have professional photos taken during my cruise?
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Yes. Professional photographers are available to take Gues...Q:
Are there religious services on board?
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We are not currently offering in-person religious services...Q:
Can I order a gift, like wine or flowers, and have it delivered to a stateroom on an upcoming sailing?
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Absolutely! Make your upcoming cruise more memorable—or bi...Q:
What types of merchandise are for sale on the ship?
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No matter which Disney ship you are on, you’ll find a wide...Q:
Can I arrange for the celebration of a special occasion during our cruise?
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Yes. Whether it’s an anniversary, graduation, birthday, ho...Q:
Since this is our first cruise, what are the top things we should know before we go?
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One of the great things about a Disney Cruise is that you ...Q:
Can Disney's Fairy Tale Weddings arrange a ceremony during our cruise?
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Disney's Fairy Tale Weddings will help you arrange your dr...