Cruise Vessel Security & Safety Act

As required by the Cruise Vessel Security and Safety Act of 2010, the following information is provided as part our commitment to your safety and security.

While onboard Disney Cruise Line, to report any criminal activity or a missing person, you should immediately dial 7-3001. In addition, the Security Department is responsible for responding to alleged crimes and missing persons and can be contacted directly through the Guest Services Desk at any time by dialing "0". The Health Center on Deck 1 can be contacted at any time by dialing 7-3000 for any required medical assistance.

Disney Cruise Line has zero tolerance for crime on board its vessels. On international voyages that embark or disembark in the United States, Disney Cruise Line is required by federal law to report on board felonies and missing U.S. nationals to federal agencies. For a missing U.S. national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the F.B.I. by telephone as soon as possible, to the U.S. Department of Homeland Security electronically, and to the U.S. Coast Guard in writing. These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national.

The F.B.I. can assert criminal jurisdiction in all of these circumstances. Each of the nations visited, as well as The Bahamas, the vessel's nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. Disney Cruise Line reserves the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned.

For missing persons or felonies arising at any time during the voyage, you may independently contact the F.B.I. or U.S. Coast Guard. For incidents within state or foreign waters or ports, you may in addition, contact local law enforcement authorities.  Contact information for these entities is listed below.

U.S. Coast Guard

Washington, DC (202) 267-2100


Key West, FL (305) 944-9101
Port Canaveral, FL (813) 253-1000
Charlotte Amalie, St. Thomas (340) 777-3363

Local Law Enforcement Agencies


Central Police Station, P.O. Box 84, Coleridge Street, Bridgetown, Barbados (246) 321-9797


Barcelona Police, Plaça d'Espanya, 1 08015 Barcelona, Spain (34) 932-903-000

Disney's Castaway Cay

Royal Bahamian Police, East Street North, Nassau, Bahamas (242) 326-2037


Cozumel Local Police, 13 con 5a Ave. y Rafael Melgar, Cozumel, Quintana Roo, Mexico (52) 987-872-0092

Funchal, Madeira

Tourist Police, Rua Da Infancia 28 – 32, Funchal Madeira (351) 291-208-400


Royal Gibraltar Police, New Mole House, Rosia Road, Gibraltar (350) 200-72500

Grand Cayman

Royal Cayman Islands Police, 69 Elgin Avenue, George Town (345) 949-4222


Pointe à Pitre Police Station, Quartier Lafond, 97 110 Pointe à Pitre, Guadeloupe (590) 590 68 90 90

Key West

Key West Police, 525 Angela Street, Key West, FL 33041 (305) 809-1000


Fort de France Police Station, 3 rue Victor Severe, 97 200 Fort de France, Martinique (596) 596 59 40 00


Royal Bahamian Police, East Street North, Nassau, Bahamas (242) 326-2037

Port Canaveral

Brevard County Sheriff, 111 Polk Avenue, Cape Canaveral, FL 32920 (321) 264-5209

St. Maarten

St. Maarten Police, Soualiga Road, Philipsburg, St. Maarten (599) 542-2222

St. Thomas

St. Thomas U.S. Virgin Island Police, Charlotte Amalie, St. Thomas, VI 00802 (340) 774-2211


Tortola Police Department, Pickenin Road, Road Town, British Virgin Islands (284) 494-2945

*2011 ports of call will be added to this list at a later time.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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