Cruise Vessel Security & Safety Act

As required by the Cruise Vessel Security and Safety Act of 2010, the following information is provided as part of our commitment to your safety and security.

While on board Disney Cruise Line, to report any criminal activity or a missing person, you should immediately dial 7-3001. In addition, the Security Department is responsible for responding to alleged crimes and missing persons, and can be contacted directly through the GUEST SERVICES desk at any time by dialing “0”. The HEALTH CENTER on Deck 1 can be contacted at any time by dialing 7-3000 for any required medical assistance.

Disney Cruise Line has zero tolerance for crime on board its vessels. On international voyages that embark or disembark in the United States, Disney Cruise Line is required by federal law to report onboard felonies and missing U.S. nationals to federal agencies. For a missing U.S. national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000), the incident must be reported to the F.B.I. by telephone as soon as possible, to the U.S. Department of Homeland Security electronically, and to the U.S. Coast Guard in writing. These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national.

The F.B.I. can assert criminal jurisdiction in all of these circumstances. Each of the nations visited, as well as The Bahamas, the vessel's nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. Disney Cruise Line reserves the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned.

For missing persons or felonies arising at any time during the voyage, you may independently contact the F.B.I. or U.S. Coast Guard. For incidents within state or foreign waters or ports, you may, in addition, contact local law enforcement authorities. Contact information for these entities is listed below and on the following page, along with the locations of U.S. Embassies and Consulates in the ports visited.

Law Enforcement Contacts

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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