Disney Cruise Line Data Protection Notice

Who We Are and What Information We Collect

Disney Cruise Line (DCL) will collect personal information in connection with your reservation, when you are onboard our ships (such as retail transactions), and at various cruise destinations. DCL is the trade name of Magical Cruise Company, Limited and is the data controller.

Personal information includes name, address, email address, gender, image, passport, credit or debit card number, as well as any other special information required to process your reservation effectively (including other Guests subject to the same reservation) and to provide services while onboard our ships. This may include the collection of sensitive information such as medical, mobility, and dietary requirements.

By making a booking, you consent to DCL processing information about you as set out in this Notice. You are responsible for obtaining the consent of other Guests in your party prior to submitting personal information to us about such other Guests.

You are responsible for ensuring that information which DCL holds is up-to-date and accurate and to notify DCL of any changes.

Our Use of Your Information

DCL may disclose this information to other parties such as travel agents, hotels, airlines and other transportation providers, credit and debit card companies, consumer reporting companies, shipboard concessionaires, service providers, and any governmental, enforcement or public authorities. For example, it may be mandatory (as required by government authorities) to disclose your information to immigration, border control, port agents, or for other purposes the government authorities consider appropriate.

Information may be shared with organizations in different countries with different levels of protection for personal information. These may be different from the laws of your country of residence (such as a country within the European Union) or the laws governing our use of your personal information.

All concessionaires and their employees operating on the DCL ships, including the fitness center, spa, hair salon, laundry, internet cafe, photo shop and medical clinic, are independent contractors. Such service providers may collect additional information from you (such as health data for the medical clinic or spa), and such collection of information will be subject to their own privacy practices, which are not under DCL’s control. Where additional payment is required for such services, some information concerning the services provided may be disclosed to DCL to facilitate payment.

Marketing

We may inform you of products and services by mail or email/electronic communications (if you have provided us with appropriate permissions) of cruise, vacation, and other Disney-related products and services offered by DCL or its affiliates (such as Walt Disney World Resort, ABC or ESPN). We may also share your contact information with our affiliates, who may contact you directly for these purposes. Your information may also be used for market research purposes (including internal demographic studies) in order to provide, optimize and personalize our services.

If you want to opt out from receiving future marketing communications or access information processed by DCL, please email us or write to us at: Disney Cruise Line Guest Communications, P.O. Box 10238, Lake Buena Vista, Florida 32830-0238; or at DCL.Guest.Communications@disneycruise.com. Please provide your name, postal address and email address to assist us in dealing with your request.



Rev. May 2013

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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