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Photos – Frequently Asked Questions


What do I do if I'm missing a photo?


If you are missing a photo from your digital account while onboard, you may search for the missing image using the Digital Photo Finder via the kiosk in Shutters Photography Shop. When the image is located, a request must be made to add it to your digital account. If you are missing an image from your digital account after your cruise, please contact us for support.

  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
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