Help Center

Preparing for Your Cruise – Frequently Asked Questions

Q:

On the day our cruise begins, when will we be able to board the ship?

A:

For a carefree boarding process, we strongly recommend that Guests complete their Online Check-In ahead of time and arrive during their designated Port Arrival Time. Guests who did not have an opportunity to complete their Online Check-In in advance or do not have a Port Arrival Time should plan to arrive at the cruise terminal between 90 minutes and 1 hour prior to the published all aboard time to allow sufficient time to complete the check-in process. During your designated Port Arrival Time, representatives will verify your citizenship documentation and complete your check in. Guests will then be called by Boarding Groups to embark the ship. Please note that Boarding Group times may vary from Port Arrival Times. Guests who arrive prior to their Port Arrival Time will be asked to wait to enter the cruise terminal until their scheduled time. Be aware that, depending on location, there is no or limited seating or shelter from weather conditions outside the terminal.

Please note: Plan your arrival to ensure you will be able to complete your registration and board the ship prior to the Guest Onboard Time listed on your confirmation. Guests arriving after that time may be refused boarding.

Review a list of what to pack for your cruise.