Concierge Contact Information

  • Contact Disney Cruise Line - Concierge

    The Concierge Services Team is available to help with your reservation and address any requests or questions you have before sailing. You can make requests for onboard activities or Port Adventures starting 130 days before departure.

    The contact information below is only for Guests who have booked a concierge category and paid their stateroom deposit.

    Guests younger than 18 years of age must have parent or guardian permission to call. International call rates apply. Cost may vary according to network. 

  • Guests Sailing from the Americas, Europe, Middle East or Africa

    Contact Us

    Email

    You can send an email to:

    DCL.Concierge.Services@contact.disneycruiseline.com

    Phone

    Call our dedicated concierge line. Regional phone numbers are listed below.

    Hours: Eastern Time
    Monday through Friday, 8:30 AM to 5:30 PM
    Saturday, 9:00 AM to 5:30 PM
    Sunday Closed

    Regional Phone Numbers

    Americas

    • Argentina: 0800-266-7803
    • Brazil: 0800-047-4718
    • Canada: 866-784-1654
    • Chile: 56-223-937-219
    • Colombia: 57-601-291-2899
    • México: 52-558-000-8911
    • Perú: 51-016-429-340
    • United States: 407-566-8119

    Europe

    • United Kingdom: 0800-313-4168

    All Other Countries: 407-566-8119

  • Guests Sailing from Asia, Australia or New Zealand

    Contact Us

    Email

    You can send an email to:

    DCL.Concierge.Services.APAC@contact.disneycruiseline.com

    Phone

    Call our dedicated concierge line. Regional phone numbers are listed below.

    • Disney Adventure

    If you have booked a concierge category on the Disney Adventure, please contact the Singapore Concierge Team. 

    Hours: Singapore Time
    Monday through Friday, 8:00 AM to 10:00 PM
    Saturday and Sunday, 9:00 AM to 8:00 PM

    • Australia and New Zealand Itineraries

    If you have booked a concierge category on an Australia/New Zealand itinerary, please contact the Australia Concierge Team.

    Hours: Australian Eastern Standard Time

    Monday through Friday, 8:00 AM to 10:00 PM
    Saturday and Sunday, 9:00 AM to 8:00 PM

    Hours: New Zealand Standard Time
    Monday through Friday, 10:00 AM to midnight
    Saturday and Sunday, 11:00 AM to 10:00 PM

    Regional Phone Numbers

    Asia

    • India: 91 80357-35742
    • Indonesia: 62 (21) 5083-2823
    • Malaysia: 60 1300-1388-98
    • Philippines: 63 (2) 8876-1482
    • Singapore: 65 6228-3720
    • All Other Countries: 65 6228-3720

    Australia and New Zealand

    • Australia: 618-7477-7965
    • New Zealand: 64 9-951-9677