Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Ships & Cruises – Frequently Asked Questions

Q.

What documents will be required when I check in for my cruise?

A.
  • At check-in, all Guests must present valid passports or other acceptable proof of citizenship. 
  • All travelers are required to have a valid passport to enter or re-enter the United States by air.
  • In addition to a valid passport, many countries require an entry visa based on your nationality. It is each Guest's responsibility to identify and to obtain all the necessary visas before embarking on the cruise. Because requirements may vary, Guests are advised to contact their local consulate or embassy for more information on required travel documentation for all ports of call during the cruise.
  • The Guest who booked the cruise must present a copy of the Online Check-In Port Arrival Form at check-in. You can save time during the boarding process by completing this document ahead of time through My Online Check-in.
  • When a minor (age 17 and under) travels without a parent or legal guardian, an accompanying adult must present an Authorization For Minor To Travel Without a Parent or Legal Guardian Form, completed and signed by that child's parent or legal guardian.

Passport & Travel Documentation Guidelines

  • Under My Reservations you'll find important travel guidelines and regulations relevant to your individual itinerary. However, it is your responsibility to check with your travel agent, government agency, embassy or consulate to ensure that you have all the proper documentation to board the ship and enter each of the countries on your cruise. U.S. travelers can visit the U.S. State Department's travel website or call the U.S. National Passport Information Center at (877) 4USA-PPT [877-487-2778] for more information.

Important International Travel Advisories

  • Guests without proper documentation will be denied boarding.
  • Travel restrictions for each destination country may vary according to a Guest's citizenship.
  • Plan ahead to get your passport(s) early. At Disney Cruise Line, we ask that you provide your passport number at least 75 days prior to the start of your vacation in your Guest Information Form in My Online Check-in. Visit your "Passport and Travel Documentation" page for the information you need to apply for a passport, including how much time is generally required to receive your passport. United States citizens should also visit the U.S. State Department's travel website or call the U.S. National Passport Information Center at (877) 4USA-PPT (487-2778) for more information.
  • Make sure your passports aren't expired or about to expire. Many countries require your passport to be valid up to 3 months after the completion of your cruise. Check the passport policies in the countries you plan to visit ahead of time.
  • For assistance with your Disney Cruise, please call (800) 951-3532.
  • Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time.
    Guests under 18 years of age must have parent or guardian permission to call.
Footer Links