Guests with Disabilities
Guests with disabilities have access to comfortable staterooms and suites, along with a full range of services, facilities and amenities, including auxiliary aids, on every Disney Cruise Line ship and Disney's private island paradise, Castaway Cay.
Most Guest areas aboard ship—including theaters, restaurants and shops—are accessible to all our Guests. In some cases, such as when utilizing tender services or in pools, Guests may need to transfer from their wheelchairs to utilize the facility, and this transfer may require the assistance of a member of their party. Therefore, we recommend that Guests plan to sail with someone who can physically assist them when necessary. Please also be advised that in certain situations, it may be impossible for Guests using wheelchairs to transfer to the tenders due to safety concerns.
Special Access, Seating and Entrances
Special viewing areas at scheduled onboard activities are set aside for Guests using wheelchairs while on their vacation. Assistance with accessible seating at the Walt Disney Theatre can also be arranged by contacting a Crew Member outside the theater entrance at least 10 minutes prior to show time.
At any time during your cruise, Crew Members can answer your questions about wheelchair-accessible entrances to restaurants, lounges, common areas and restrooms.
All Disney Cruise Line ships offer accessible staterooms and suites. These staterooms are equipped with the following features for Guests with disabilities:
32" (minimum) doorways
Ramped bathroom thresholds
Open bed frames
Additional phones in the bathroom and on the nightstand
Bathroom and shower handrails
Fold-down shower seats
Hand-held shower heads
Lowered towel and closet bars
Emergency call buttons
Personal Transportation Equipment
Safety regulations require that all Guest personal equipment—including wheelchairs, electric mobility scooters and electric convenience vehicles (ECVs)—must be stored inside Guest staterooms when not in use. To ensure the safety of all Guests, it is strictly prohibited to park personal equipment in Guest corridors or stairwell landings.
If you are traveling with a wheelchair, scooter or ECV, consider a wheelchair-accessible stateroom, which has a 32-inch entrance door and features a wider path of travel inside the stateroom to accommodate the device. Typical staterooms have a narrower entrance door (25.5 inches) and may not have the necessary interior space for the device.
Once onboard, Guests who find that their device will not fit inside their stateroom will be asked to park their equipment in an alternate location that may be several decks away from their stateroom location. Guests are responsible for parking their device in one of these designated areas when not in use.
Disney Cruise Line offers special equipment for Guests with disabilities. The following is available upon request for use in any stateroom:
Raised toilet seat
Stateroom Communication Kits containing door knock and phone alerts, phone amplifier, bed shaker notification, a strobe light smoke detector and a Text Typewriter (TTY)
Disney's Castaway Cay
On Disney's Castaway Cay, provisions for Guests with disabilities include the following:
Paved pathways throughout the main promenade, providing access to shops and restaurants
Sand wheelchairs, available free of charge and on a first-come, first-served basis
A tram equipped to allow Guests in manual and electric wheelchairs to board
Guests with hearing disabilities have access to a number of provisions to ensure enjoyment of their vacation, including:
Assistive listening systems at theaters and other performance venues
Guest Assistance Packets containing show scripts, available at the Guest Services Desk
Stateroom Communication Kits containing a base unit with alarm clock, bed shaker notification, door bell and phone alerts, phone amplifier, smoke detector with a strobe light and a TTY. Guests can arrange to receive this kit at the time of booking, or through Guest Services onboard
Open captioning on a Guest's stateroom TV may be activated for the duration of the cruise by contacting Disney Cruise Line Special Services prior to sailing or contacting Guest Services once onboard the ship. In addition, common area video monitors may also be available with captions. However, Guests should be aware that due to satellite limitations, not all video sources or television signals are available with a caption playback option.
Children with Disabilities
Youth Activities are open to children ages 3-17 that are fully potty trained, able to interact comfortably within our counselor-to-child ratio groups and with peers of their own physical size. Teen and tween activities are also available in separate areas away from younger children.
Parents may make a request with the Youth Activities team onboard to have a child with disabilities partake in modified participation for a limited time period during the cruise. Our ability to fulfill the request will depend upon the child's needs, the availability of counselors, program participation and other applicable considerations. Disney Cruise Line cannot guarantee that all special requests will be accommodated.
Unfortunately, we are unable to accommodate anyone with a contagious disease or who shows symptoms of illness; children who require one-on-one care; a child or adult who wishes to participate in an age group much younger/smaller than their physical age/size; children who need the attention of a counselor with special training; or children who need counselor-assisted medical attention.
More Information and Special Reservations
If you would like to request accommodations for Guests with disabilities, please discuss your needs with the reservationist at the time of booking.
For questions and more information please call (407) 566-3500 [voice] or (407) 566-7455 [TTY]. If you are under 18 years of age, you must have your parent or guardian's permission to dial this number.
An electronic brochure for those with a visual impairment is available by clicking here.
Did You Know?
Guests with disabilities can have their questions answered and vacations booked through our Special Reservations Line: (407) 566-3500 [voice] or (407) 566-7455 [TTY].