Services for Guests with Disabilities

Guests with disabilities have access to comfortable staterooms and suites, along with a full range of services, facilities and amenities, including auxiliary aids, on every Disney Cruise Line ship and our island destinations, Disney Castaway Cay and Disney Lookout Cay at Lighthouse Point.

If you or a member of your travel party has a disability or special medical needs, please complete and submit the Special Services request form. Requests for ASL interpretation must be submitted no later than 120 days prior to European sailings and no later than 30 days prior to sailings departing from US ports. Notification of traveling with a service dog must be provided at least 30 days in advance. All other requests must be made no later than 7 days prior to embarkation.

This optional form allows you to:

• Indicate dietary requirements
• Arrange for wheelchair access and/or ground transportation lift
• Specify if a wheelchair-accessible stateroom is required
• Indicate if you will be traveling with a service dog
• Provide notification of medical equipment arrangements
• Indicate if you will be traveling with oxygen
• Indicate your need for communication features for Guests with hearing disabilities*

*For the Disney Wish, Disney Treasure and Disney Destiny, you’ll need to book a Communication Stateroom with built-in communication features, including a visual alert panel, a bed shaker notification and a visual smoke alarm.

On all other ships, Stateroom Communication Kits, with a teletypewriter (TTY), a bed shaker notification and visual alerts including a smoke alarm, are available on request for Guests with hearing disabilities.

While we can't guarantee all requests will be honored, we’ll do our very best to accommodate your travel party.

All Disney Cruise Line ships offer accessible staterooms and suites equipped with the following features:

Main Bathroom

• Single bathroom
• Ramped threshold
• Roll-in shower with fold-down seat, grab bars and adjustable-height showerhead
• Emergency pull cord (contact Guest Services on board to activate)
• Lowered towel bars
• Toilet with grab bars
• Accessible vanity with mirror and sink

Additional Features

• A closet with a pull-down rod for hanging clothes
• Emergency alarm buttons next to the bed (contact Guest Services on board to activate)
• Ramped threshold to private verandah (for staterooms with verandahs)
• Larger door width (minimum 32”)

Special Equipment
Disney Cruise Line offers special equipment for Guests with disabilities. The following items are available upon request for use in staterooms:

• Bed bumpers
• Portable toilet
• Raised toilet seat
• Shower stool
• Transfer bench
• Stateroom Communication Kits containing a stateroom teletypewriter (TTY), door knock and phone alerts, bed shaker notification, and a strobe light smoke detector. These kits are available on the Disney Magic, Disney Dream, Disney Fantasy, Disney Wonder and Disney Adventure.

A small sharps container for the disposal of needles, syringes and lancets is in each stateroom bathroom. If you need a sharps container in your stateroom and do not see one, please inform the Crew Member who attends to your stateroom and a container will be provided. Sharps containers are also located in public restrooms.

The Disney Wish, Disney Treasure and Disney Destiny offer Communication Staterooms with built-in communication features for Guests with hearing disabilities, including:

• Doorbell
• Smoke detector with visual indication
• Indicating panel with light signals for doorbell, telephone calls, general alarm and fire alarm
• Vibrating bed shaker under the mattress for doorbell, telephone calls, general alarm and fire alarm
• Teletypewriter (TTY) on request

Keep in mind, Stateroom Communication Kits will not be available on the Disney Wish, Disney Treasure or Disney Destiny.

Most public spaces on our ships—including theaters, restaurants and shops—are wheelchair accessible. Accessible public restrooms are also available. Wheelchair-accessible staterooms feature a 32-inch entrance door and a wider path of travel inside the stateroom. Typical staterooms have a narrower entrance door (23 inches) and may not have the interior space to accommodate mobility equipment.

Please note the following regarding the use of wheelchairs and mobility devices on a Disney Cruise Line ship:

• You must provide your own wheelchair or other mobility aid and arrange for the rental, delivery and pickup of that device to and from the ship on your own.
• Certain activities, like accessing a pool or using a tender boat to visit a port of call, require Guests to transfer out of their wheelchairs. We strongly recommend that Guests using wheelchairs sail with someone who can physically assist them when necessary.
• Due to safety regulations, wheelchairs, scooters, strollers and other personal belongings may not be stored in public passageways and must be stored inside staterooms or in a designated public storage area.

Disney Cruise Line offers a number of services for Guests with hearing disabilities, including scheduled American Sign Language (ASL) interpreters for a variety of onboard shows and entertainment. Our sign language service supports a schedule aligned with the Main (first) Dinner seating and the Second (late) performance in the Walt Disney Theatre.

ASL interpreters are shared by all Guests requesting the service and must be confirmed by the Disney Cruise Line Special Services Department by the stated submission deadlines or interpreters cannot be provided. Please submit requests via the Special Services request form.

ASL Interpretation for US-Based Cruises
To request a shared ASL interpreter, please submit the Special Services request form at least 30 days prior to your sail date.

ASL Interpretation for European Cruises
To assist Guests with vacation planning, Disney Cruise Line has listed the following European cruises that provide shared ASL interpretation services:

2026 Dates

• June 24 through July 6, 2026: 12-Night Mediterranean Cruise with Greek Isles from Civitavecchia (Rome) ending in Barcelona
• July 6 through July 13, 2026: 7-Night Mediterranean Cruise from Barcelona
• August 3 through August 10, 2026: 7-Night Norwegian Fjords Cruise from Southampton
• September 7 through September 14, 2026: 7-Night British Isles Cruise from Southampton

2027 Dates

• May 22 through May 29, 2027: 7-Night Mediterranean Cruise from Barcelona
• May 29 through June 7, 2027: 9-Night Mediterranean Cruise with Greek Isles from Barcelona ending in Civitavecchia (Rome)
• July 30 through August 6, 2027: 7-Night Norwegian Fjords Cruise from Southampton
• August 6 through August 11, 2027: 5-Night Spain Cruise from Southampton
• September 3 through September 10, 2027: 7-Night British Isles Cruise from Southampton
• September 10 through September 17, 2027: 7-Night Northern Europe Cruise from Southampton

To request a shared ASL interpreter for a sailing listed above, please submit the Special Services request form at least 120 days prior to your sail date.

Please note: If you do not see the ASL interpreter option on the Special Services form, this means an ASL interpreter is not available for your selected sailing.

Disney's Oceaneer Lab and Disney's Oceaneer Club are designed for kids ages 3 to 10 years old. Edge provides a space for tweens (ages 11 to 14) and teens (ages 14 to 17) can experience Vibe.

Our Youth Activity programs are available to children who are fully toilet trained, able to individually participate within our counselor-to-child ratio groups and interact socially and comfortably with peers of their own age and physical size. We are unable to provide one-on-one counselor care, a counselor with specialty training or counselor-assisted medical attention.

Epinephrine injector medication must be in the original container with the expiration date and labeled with the child’s name, instructions for use and name of the child’s physician. If the epinephrine injector is not in the original container, a hard copy of the prescription with the child's name, instructions for use and the name of the child's physician can be accepted as a replacement.

Additional participation guidelines and restrictions may apply and are established to provide a safe and secure youth entertainment environment. Open House hours are also available so the entire family can join the fun and participate together.

For an additional fee, group childcare is available for children ages 3 and younger; we do not provide childcare in Guest staterooms.

Disney Cruise Line offers a variety of internet packages—including family and pay-as-you-go plans. Package costs are based on data usage.

Please note that due to satellite connectivity and the technology involved, onboard wireless internet service will be noticeably slower than what you may be accustomed to and may at times be interrupted or unavailable. Guests who monitor/maintain a medical condition wirelessly should be prepared to utilize alternate means to manage their medical condition throughout the sailing.

Learn more about the onboard services and facilities available to Guests with disabilities.

Information for Guests with Disabilities or Medical Conditions
Guest Special Services Information Form
Complaints Resolution Officials Information
Information for Guests with an Autism Spectrum Disorder